Return and exchange

* Contact us within three days only from the date of receipt from the shipping company.

* After three days of receiving the product from the shipping company and the customer does not contact the store, the store is not responsible for the product.

*The return and exchange policy is issued only once per order number.

* All sizes are the internationally recognized sizes and the store is not responsible or liable for errors in choosing the sizes chosen by the customer.

* The size can be exchanged if not used, and the customer bears all shipping and return fees.

*The product is returned in the event of manufacturing defects or an error in the product, such as if the customer orders product A and receives product B. Without the customer incurring any expenses.

* The returned shipment will be delivered to the shipping company within 24 hours from the date of issuance of the policy.

* The returned product will be examined, and if the product has been used or tampered with, it will not be returned or replaced. The customer has the right to request to receive and deliver it as he sees fit, and he has no right to claim any financial expenses or secure a shipping policy.

* Clothes are not returnable or exchangeable.

* Any returned product must be in its original condition. Any change to the product, such as opening, tampering, or damage, is not included in the return or exchange.

* The carton, bag or box of the product is an integral part of the product and is subject to the same rules as the product. If it is tampered with, the store has the right not to return or exchange it.

*In the event that the shipment is not received from the shipping company and is returned and the customer wishes to return the product to him, he shall bear all shipping costs incurred as a result.

* Sales offers and discount codes are non-refundable and non-exchangeable.

*The customer does not have the right to request multiple offers in one order, such as using discount codes with special offers and public events.

* The responsibility for lost shipments lies with the shipping companies, and the store has no obligation towards the negligence of shipping companies. The customer can obtain a shipment tracking number and communicate with the transportation and delivery company.

* We apologize for not returning or exchanging Tabby purchases.

*Failure to receive the shipment and its return with the shipping company forfeits the customer’s right to the product and he has the right to claim the amount after deducting all the expenses incurred as a result.

*International brand perfumes are not returned or exchanged.

We apologize for the return of Emkan sales, and the customer can only exchange according to the exchange policy explained above.